Computing on Campus
Orientation Guide for Parents 2008–2009
Questions to Think About During Orientation
Is your student required to own a computer?
Most U-M schools and colleges do not require students to own a computer, although a few do. We believe that owning a computer is extremely helpful and convenient.
All students can take advantage of hundreds of computers at Campus Computing Sites and in the residence halls.
What kind of computer is best?
Both Windows and Macs are used throughout the University. Some academic programs have a platform requirement or preference. Your student's decision should be based on price, functionality, and overall lifestyle.
Desktop or notebook?
Most students choose notebooks because they are easy to transport, and wireless networking opportunities increase the places where students can work online. However, notebooks are more easily damaged and stolen, while desktop computers generally have bigger screens and often cost less. You and your student may wish to discuss the pros and cons of both options.
Where can you and your student ask questions about purchasing a computer?
The University offers a year-round computer consulting and sales program through the U-M Computer Showcase. Because of contractual agreements with computer manufacturers, only U-M students, staff, and faculty may purchase computers and software from the Showcase. Available products include Windows and Mac computers, software, iPods, printers, cables, and other items that are sold at not-forprofit prices.
Visit the Showcase during Orientation. The Showcase has locations on the ground floor of the Michigan Union and on the main concourse of Pierpont Commons.
Showcase staff will answer questions about making smart choices, even if your student decides to purchase elsewhere. When comparison shopping, your student should take into consideration additional costs, such as extended warranties.
What about warranties?
When purchasing a computer, your student should understand what the manufacturer's warranty covers and for how long. Not all warranties are equal. For example, some cover accidental damage and some do not.
As a rule, the U-M Computer Showcase bundles three-year (or occasionally four-year) warranties with its computers. Yes, the warranty adds to the purchase price, but repairs are expensive and a good warranty pays for itself over time.
No matter where your student's computer is purchased, it is important to understand that the warranty is from the manufacturer, not from the Showcase or other retailer. The manufacturer (Apple, Dell, IBM/Lenovo, etc.) sets the terms of the warranty.
For questions on service or repair, see the Computer Resources section.
If your student decides to buy a new computer, should it be purchased before or after coming to campus?
There can be advantages either way. If the computer is purchased ahead of time, your student will have more time to become familiar with it. If after arriving on campus, your student can see what other students are using and learn more about campus resources and program recommendations.
Some vendors offer back-to-school specials starting in the summer, although good deals are often available at other times of the year. Check the U-M Computer Showcase for specials and to get advice.
What technology is available for students with temporary injuries or ongoing disabilities?
Adaptive Technology Computing Services at U-M provides a broad range of specialized computing workstations to serve the needs of students with disabilities, including mobility impairment, learning or reading impairments, deafness, low vision, and blindness. Ergo-assistive computing environments and equipment are available throughout campus.
What software is recommended?
We recommend Microsoft Office as a standard set of software applications. Students who have matriculated (paid the enrollment deposit) can purchase Microsoft Office through the U-M Computer Showcase at educationally discounted prices. Other Microsoft products and products from other vendors, such as Adobe, are also available. Some Microsoft products for Windows are on DVDs, so your student will need a DVD drive.
We recommended that your student check the Showcase's prices before purchasing elsewhere.
If your student owns or purchases other software, be sure to send along the discs in case a system reinstall is required.
The University also provides anti-virus software at no charge. We've included instructions in your student's materials for getting this software.
Commonly used and specialized software is available at Campus Computing Sites and also by connecting to U-M's Virtual Sites via the Internet. There is no charge for your student to use any of the Sites' or Virtual Sites' software.
Recommended Computer Requirements
What are the minimum recommended computer specifications for most U-M students?
Computing is changing so quickly that we expect you'll see several new technologies evolve over the course of your student's academic career. Your student's school or college will have any specific recommendations.
The following specs should support your student's needs for the coming year. Most new computers exceed these minimums. Having or getting additional RAM, storage, and speed is generally a good idea.
OPERATING SYSTEMS
- Windows XP Professional with Service Pack 2 or Windows Vista
- Or Mac OS X 10.4 (Tiger) or higher
MEMORY (RAM)
- If Windows XP Professional or Mac OS X 10.4 (Tiger), at least 512 MB RAM, 1 GB recommended
- If Windows Vista or Mac OS X 10.5 (Leopard), at least 1 GB RAM
- Windows Vista also requires a video card with at least 128 MB of memory that will support DirectX 10
HARD DISK SPACE
- For Windows XP Professional or Mac, at least 40 GB of available hard disk space
- For Windows Vista, at least 60 GB of available hard disk space
DRIVES
- For Windows XP Professional, a CD or DVD drive with write capability
- For Windows Vista or Mac, a DVD drive with CD write capability
ETHERNET
- Your student will need a 10base-T or faster Ethernet capability, which is built into all Macs (except for the MacBook Air)
- Some Windows may require a Network Interface Card (NIC). If your student can use DSL or cable at home, she or he should be okay.
PROCESSOR
- For Windows, your student will need a dual-core (recommended) or Pentium 4-class processor (or AMD equivalent)
- If a Mac, then a PowerPC G5 or Intel Core processor
WIRELESS
- Most laptops come with an internal wireless card. The card should be IEEE 802.11 a/b/g and certified by the Wi-Fi Alliance.
- Some manufacturers are beginning to include 802.11n capabilities. The final ratification of the 802.11n standard is expected by 2009. When purchasing a new laptop, your student should ask if the manufacturer plans to provide an upgrade when the standard changes.
- U-M is rolling out a more secure wireless environment beginning Summer 2008. Most wireless devices should be able to utilize the WPA2 Enterprise security. If uncertain, have your student check the Wi-Fi Alliance website for computer-specific information.
What Your Student Needs to Get Started
What computing services will your student receive?
A Basic Computing Package (BCP) includes a uniqname (login ID selected by your student), UMICH Kerberos password, e-mail, 10 GB online storage space (IFS), and access to computers, printers, and software. Some students, such as Engineering majors, receive additional services through their college.
What about e-mail?
All U-M e-mail addresses consist of a uniqname and "@umich.edu" (for example, bjensen@umich.edu). Be sure you have your student's e-mail address, so you can stay connected!
What about networking in the residence halls?
All residence hall rooms are wired with Ethernet for Internet access. University Housing charges an annual fee—automatically billed to your student's account—for the network connection, Computing Sites' services, and educational programs.
Your student will need an Ethernet (RJ-45) cable (available at the Computer Showcase) to connect to an Ethernet-ready computer to the wall jack in the room. There is no charge to use a hub if there are more computers than wall jacks.
DSL service is available in Northwood Apartments and is included in the rental agreement.
Some residence halls offer wireless networking in common areas, while others also offer it in individual rooms.
Computer Resources
Where can you and your student get computer help?
As a parent, you should visit the U-M Computer Showcase for answers to your questions. Refer to the "Quick Guide for Parents" for more information.
For students, there are various resources on or near campus:
- During Move-in, your student will receive ResComp's NetGuide.
- Northwood Apartment residents can obtain a DSL Networking Guide.
- U-M computer consultants are available at no charge to your student by calling 734-764-HELP (764-4357).
- The Computer Showcase provides help with virus remediation, software upgrades, and hardware installations. Your student can contact the Showcase directly.
- Resources in the Ann Arbor area are available by checking online or the telephone directory.
Where can your student go for computer service or repair?
Your student has several options available:
- ITCS Computer Support & Repair operates out of the U-M Computer Showcase. A computer drop-off site is available at the Michigan Union store.
- Contact the computer's manufacturer. Options may include taking it to a specific location or store, using a pickup service, or choosing from a list of qualified local repair centers.
- Resources in the Ann Arbor area are available by checking online or the telephone directory.
Computing Life on Campus
Is insurance necessary for your student's computer?
Yes. The University does not provide insurance for student belongings that are lost, stolen, or damaged. You may have a home insurance policy that provides coverage for your student while away at college. If not, you may wish to consider adding this coverage.
Other options include renters' insurance, which is quite reasonable when compared to the cost of a replacement computer. For added safety, a security kit that locks down computer components is a good investment.
Is wireless available at U-M?
Yes. Students can check the map on the U-M Wireless Network website for specific locations and information about using wireless on campus.
Will your student need a personal printer?
No, but many students like the convenience of owning a printer. All students can print on University laser printers located in ResComp Sites, Campus Computing Sites, and some University Library locations.
As a convenience, your student can use mPrint, which allows remote printing to any Campus Computing Sites' printer.
A printing allocation (renewed each term) is included in your student's Basic Computing Package. All color and additional black-and-white printing exceeding your student's allocation will be charged to her or his student account. Students can check their allotment information online.
Will your student need a cell phone?
No, although most students come to campus with a cell phone. Most students living in the residence halls are provided with a room telephone. Optional voicemail is available for a small fee on a per-room basis.
Safety & Security
What about anti-virus software for your student's computer?
The University provides a couple of options to protect student computers and the campus networks. We recommend that students take advantage of one of these options as soon as they set up their computer.
1) U-M offers excellent commercial software at no charge: Sophos Anti-Virus for the Mac and VirusScan for Windows. This software protects against adware and spyware as well. We've configured these programs to check for updates every hour, so your student will have the most up-to-date protection. Your student can download the software from the Blue Disc website.
2) During Move-in and Welcome Week, ResComp and ITCS offer free Inoculation Stations. The I-Stations are centralized support locations where your student can follow self-guided instructions to patch operating systems and install antivirus software.
What does your student need to know about computer security?
Computer safety is a major concern to the University community. We recommend that all students visit the U-M IT Security Services website.
How can your student receive urgent notifications in case of a campus emergency?
The U-M Department of Public Safety automatically notifies students, faculty, and staff by e-mail when there is an active, major campus emergency. Additional notification methods include text and voice messages.
Your student will need to register on Wolverine Access under "Student Business" to receive text and voice message alerts during an emergency.
For more info, visit UM Emergency Alert.
Computing Know-How
Should your student back up files?
Yes, backing up files regularly is important. Students should back up often and check the backups to make sure they are reliable. The University supplies 10 GB of secure online file storage to all students as part of their Basic Computing Package.
What does your student need to know about file sharing policies and other rules?
Certain forms of file sharing are legal, while others are not. It is possible for students to share files and not know they are doing so. The penalties for illegally sharing files can be costly.
As a service to students, the University has designed a service called BAYU (Be Aware You're Uploading), which notifies users on the residence halls' networks that they might be uploading. The system does not look at the content being uploaded, nor does it look at the content on the computer's hard drive. Instead, it sends an e-mail with a link to educational information and University resources to the person whose computer is uploading.
How can your student find out how to use online storage space?
Your student can log in to the mFile website or click on the "My IFS Home" icon on any Campus Computing Sites' computer.
What can your student do about spam e-mail?
All student e-mail addresses are automatically set to use U-M's Do Not Spam List. Your student also can sign up for SpamBox, which filters out any spam that gets past the list.
For more info on dealing with spam, visit the U-M Spam Busters website.
How can you get access to your student's online billing information?
Your student will need to provide you with a Friend Account and authorize you to access specific services, such as University billing statements and financial aid data.
What computing skills should your student have upon arrival to U-M?
Your student should know as much as possible. Some students take advantage of community classes before coming to U-M to learn advanced computer software skills.
Where can your student learn more at U-M?
There is a variety of information available to students through ResComp, ITCS, University Library, and the U-M Computer Showcase.
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