News from ITCS: Spring & Summer Terms 2008
ITCS Computer Support and Repair Service Now Open
The ITCS Computer Support and Repair Service opened on Monday, June 2. It replaces the CAEN Service Center, which stopped accepting repair requests from outside the College of Engineering May 30. The new service, housed at the U-M Computer Showcase in the Michigan Union, handles warranty and non-warranty repairs for Apple and Dell computers.
Services provided include
- Hardware repair
- Software support service
- Assistance with virus scanning and troubleshooting
- Software installations, including upgrades
- Hardware upgrades and installations
- Data file backups and transfers
- Diagnosis and operating problem fixes
The Computer Support and Repair Service operates on a first-come, first-served basis. Faculty, staff, students, and departments may use the service.
Repairs and installations can take anywhere from one to five business days, depending on the number and type of requests in the queue.
All software must be licensed directly to the customer. Customers will be asked to fill out a work order that includes a liability waiver when dropping equipment off for repair or service. Payment is due at the time of pick-up.
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