About Information Technology Central Services (ITCS)
General Information
IT Central Services provides high-quality information technology services that help UM faculty, students, and staff excel at teaching, learning, research, and administration. Most of the ITCS staff is located at the Arbor Lakes complex.
IT Central Services is made up of three core groups:
IT Communications Services (ITCom)
Andy Palms, Director
ITCom is responsible for telephone/voice service to the campus (including IP telephony), wired and wireless data network operation and maintenance, Internet access, video services, LAN/NOS Groupware Services, and the Network operations Center (NOC). ITCom is involved in most campus construction projects in planning and implementing voice and data networks.
More about ITCom
U-M Computing Environment (UMCE)
Amy Brooks, Director
The UMCE is responsible for core academic and infrastructure computing services, such as: directory services, authentication and authorization, email and postmaster, login and statistics servers, and Domain Name Service (DNS). UMCE is the webmaster for the U-M gateway website and provides an array of web services including hosting websites, web-based authentication, and database hosting for the web.
User Services
Ruth Addis, Director
User Services includes: the Accounts Office, where account management is handled; 4-HELP, a hotline for IT assistance; the Computer Showcase, the U-M computer store; and Campus Computing Sites, the many locations managed solely or jointly by ITCS for student and faculty use of hardware and software on campus. User Services staff negotiate software licenses and distribute software; produce the Blue Disc, with campus software and set-up information; manage charged-for printing in the campus computing sites, libraries, and labs across campus; and, reserve computer classrooms.
The User Advocate group is the contact for ITCS systems security issues and for managing the responsible use of IT resources on campus, as well as for providing anti-virus services (Virus Busters) and the Lyris listserv service. Education Services—a user support service, but not part of User Services—provides workshops on a variety of IT tools and systems for faculty, staff, and students.
For information about any ITCS service, call 764-4357 or contact us via our web form.
ITCS Administration
Ruth Addis, Amy Brooks, and Andy Palms, Interim Executive Directors
Contact: Donna Chambers, Executive Secretary
dfc@umich.edu, 647-4286
Ruth Addis, Director, User Services
raddis@umich.edu, 936-2628
Karen Sloan, Director, Human Resources
kjsloan@umich.edu, 647-9457
Amy Brooks, Director, U-M Computing Environment
akbrooks@umich.edu, 936-0390
Alan Levy, Manager, Communications and Media Relations
ajlevy@umich.edu, 647-4408
Brian Moynihan, Director, Financial Services; Interim Director, Facilities
briant@umich.edu, 615-2303
Andy Palms, Director, IT Communications Services
palms@umich.edu, 764-7128
Jim Sweeton, Interim Director, User Advocate
sweeton@umich.edu, 763-0508
Accounts Office
The ITCS Accounts Office can assist with computing accounts, subscriptions, uniqnames, passwords, and billing inquiries regarding ITCS services (including U-M Online).
Location: Basement of the Michigan Union in the Union Computing Site
Hours: M-F, 8:00 a.m. to 4:30 p.m.
Phone: (734) 764-8000
E-mail: itcs.accounts@umich.edu
Campus Computing Sites
Campus Computing Sites provides computers, software, and printers for use by U-M students, faculty, and staff.
Location: Many locations
Hours: Varies by term
Phone: 64-SITES (647-4837)
E-mail: sites@umich.edu
Computer Classroom Reservations
Instructional staff may reserve a computing classroom on either a one-time or semester basis. The classrooms vary by size, location, and other attributes.
Location: 12 locations
Phone: 64-SITES (647-4295)
E-mail: sites.reservations@umich.edu
Computing Workshops
ITCS offers workshops and other educational programs, including free, online tutorials. The Workshops page lists course descriptions, schedules, and prices.
Location: Various locations across campus
Phone: 763-3700
E-mail: itcs.workshops@umich.edu
Consulting
ITCS offers several different types of consulting assistance:
- The Online Help Guide is ITCS's
Web-based resource center—check it out!
- For questions about how to use core U-M computing services, call 4-HELP (764-4357) or send e-mail to online.consulting@umich.edu.
- Sites Consultants can assist with questions about working in the ITCS Campus Computing Sites. They are on duty during all open hours at the Angell Hall Computing Site and at the School of Education Computing Site.
Jobs in ITCS
See our ITCS Jobs and other U-M Employment Opportunities page for links to information about IT jobs in ITCS and elsewhere at U-M.
ITCS Media Relations
Members of the media are invited to contact us for information about ITCS. We can help direct you to the appropriate spokesperson(s).
Phone: 647-4408
E-mail: itcs.media.relations@umich.edu
Residential Computing (ResComp)
ResComp provides computers, software, printers, consulting, and workshops for U-M Housing residents.
Location: 40 locations
Phone: 764-6208
E-mail: rescomp.office@umich.edu for general information or resnet@umich.edu for information about networking in the residence halls.
Sales (U-M Computer Showcase)
U-M Computer Showcase sells hardware and software to U-M students, faculty, and staff.
Location: Michigan Union, Ground Level
Hours: M-F, 10:00 a.m.-5:00 p.m.
Phone: 64-SALES (647-2537)
E-mail: showcase@umich.edu
Telephones, Data, and Video (ITCom)
ITCom provides telephone services to students, faculty, and staff at the University's Ann Arbor, Flint, and Dearborn campuses; and computer, data network, and video services to the Ann Arbor campus.
- Customer service for residence hall students and Northwood Community Apartments residents
763-2000, option 1
- Repair (telephone, video, or computer networks)
763-2000, option 2
- Customer service for administration (billing questions)
763-2000, option 3
- Telephone, data, or video questions
763-2000, option 4
U-M Online
U-M Online is an information and communication service for alumni, retired and former University faculty and staff, and their spouses.
Phone: Call the ITCS Accounts Office at (734) 764-8000 or toll free at 888-UM ONLINE (888-866-6546) to request that membership information be mailed to you.
E-mail: itcs.accounts@umich.edu
User Advocate
Contact the User Advocate if you have questions about or wish to report potential violations of information technology policies and procedures.
E-mail: abuse@umich.edu
Contact Us
If you're looking for a specific ITCS staff member, check the Online Campus Directory or call the University Operator at (734) 764-1817.
If you need service-related information or you aren't sure who to speak to on a specific topic, please call 764-4357 or contact us via our web form to be routed to the appropriate ITCS staff member.
This page last verified July 2007
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